Orders not placed using our website are subject to a £10 manual processing fee.
^ Top
How do I reorder a previously printed order?
We no longer archive artwork due to the volumes of artwork submitted. If you require a reprint of a previously printed file, please log in and order the product as normal and supply the files again.
^ Top
Will I receive an invoice?
By placing an order on our website, the system will send you an invoice to your email address confirming your order. Alternatively, you can view your invoices by logging in to your account and viewing your previously placed orders. Orders placed via email will receive an invoice by post a week or so after delivery. If the order was placed online we will not provide a printed invoice unless you are experiencing difficulties with our online system.
^ Top
Do you do credit accounts?
We are able to provide the low prices because as a rule we do not provide accounts and all print is paid for on order by Credit Or Debit Card (About 99.6% of all our customers pay this way). All 1st orders Must be paid by Credit or Debit Card but If you are a PLC or local authroity we may be able to offer credit terms (subject to status, credit reference agencies are consulted) please call Customer Services on 08452 570 575 and ask for an account application form.
^ Top
How can I send my files?
You can send your print ready files via email or its faster to use 
its fast and transfers files upto 2gb! Try it by clicking on the link and following the 3 simple steps.
Your order number (at the top of your confirmation email) must accompany any files you send, if you do not clearly state this reference your order may be delayed.
^ Top
Where can I find file specifications for supplying artwork?
You can find detailed specifications, templates and advice on how to supply files at Artwork Specifications.
^ Top
What are the benefits of supplying print ready files?
If you know a designer or have one inhouse you can save money whilst the deadlines are a little later in the week for print ready files.
^ Top
How can I pay?
Online order payments are processed using either Protx or PayPal because its fast and safe. If you prefer not to use Protx or PayPal but use a credit or debit card offline we are happy to take payment details over the phone and process it manually, please call Customer Services on 08452 570 575. Cheques are accepted but will delay the despatch as we process and clear all payments before printing and despatch.
^ Top
Is my information safe?
No information we collect for order processing or from enquiries is shared with any other company or website ever!. Your information is only used to contact you when necessary. For more details of our Privacy Policy.
We do not store any details about your payment as this is handled by Protx or PayPal. You can find more details about PayPal Security or Protx Security.
^ Top
Is my work treated as confidential?
Unlike print brokers we print your job in our secure print works, your job will not leave the factory until it is despatched to you in a secured and tracked box. With a print broker your print could printed by almost any trade printer in the local area...who knows who will see it before you?
^ Top
When can I expect my delivery?
The turnaround time for the product you have ordered is stated in the product listing page. If you are unsure of the turnaround time please call Customer Services on 08452 570 575. All our deliveries are sent on a next day basis but this does not necessarily mean the product will be delivered the day after you order. The turnaround time stated in the listing is guaranteed if you have supplied us the files by the product artowrk deadline in the listing (and you have included the order reference number in all artwork submissions), if you have been unable to do this call Customer Services on 08452 570 575 for an estimated time of arrival.
^ Top
Who do you use for deliveries?
We use City Link for most of our deliveries on a Next Day basis (This excludes Saturdays, Sundays & Public Holidays, sometimes these deliveries are available at extra cost). We use this service because its trackable online. If you require a tracking number please contact Customer Services 08452 570 575.
^ Top
Can I change my delivery address after I have placed an order?
We ask that you carefully plan your final destination for the print as it is very difficult to process Delivery Changes once your order has been placed. We process hundreds of orders each day, and within minutes of receiving your order our Despatch Department is already scheduling your delivery date and preparing your labels
Delivery changes are time consuming and costly for us and we ask that you try to avoid them. In the event that a change is unavoidable please contact Customer Services on 08452 570 575. Please keep in mind that we CANNOT ship to a PO Box.
^ Top
What happens if I am not in to sign for the delivery?
All our deliveries require a signature. if someone is not available to sign for your delivery the carrier will post a card through your letter box. This card will show the tracking number and depot telephone
Environmental Policy
About Our Company
Advantage Guarantee
Meet The Team
How To Order
Questions Answered
Artwork
Designing For Digital
Printing Glossary
Envelope Glossary
Privacy Policy
Conditions of Use
Shipping & Returns
Contact Us
